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Issue with fastcardtech

Dieses Thema im Forum "General Discussions" wurde erstellt von icestage, 10. Juli 2012.

  1. icestage
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    icestage New Member

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    Hi to all,
    I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
    Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.

    After two day I release the payment and in a week the phone was shipped.
    Where is the problem? The phone received was the other one.

    After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
    I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...

    I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...

    Bye.

    P.S. attacched the chat transcript for all the detail
    ----------------------------------------------------------------------

    ----Messaggio originale----
    Da: SERVICE@FASTCARDTECH.COM
    Data: 20/06/2012 20.26
    A: <icestage@email.it>
    Ogg: Chat Transcript

    Start Time: 06/20/2012 17:01:15
    End Time: 06/20/2012 18:28:20
    Operators: Gary From Fastcardtech.com online support team
    Transcripts:
    Please wait for a site operator to respond...
    If you do not want to wait, please click here to leave us a message.
    Operator Gary From Fastcardtech.com online support team has joined the chat.
    Gary From Fastcardtech.com online support team: Hello! Dear Friend!Here is fastcardtech online support team, I am Gary Anything I can help you? If you want to check with your order status please give us your order number. If you wish check with me about products information please send me link. Please Speak English. Thank you.
    Icestage: Hi, following a message received from tech support on 2012-06-02 21:29:22, I ordered a white zopo zp100 like the one showed into link: http://2d.zol-img.com.cn/product/83/253/cekOs7icRyPew.jpg Today I receive the shipment and now I'm recognizing that I receive a zopo zp100 like the white one showed into this link: http://www.fastcardtech.com/goods-7...ortex+A9+1GHz+CPU+3G+Dual+SIM+smartphone.html It's clearly a different one! I specify during the order my preference asking you to cancel the order in case of mismatch of type and now I receive a different mobile. How we can fix this problem?
    Gary From Fastcardtech.com online support team: not same /?
    Gary From Fastcardtech.com online support team: Dear Buyer: What is your order number,please?
    Icestage: no, unluckly it isn't... The order number is US2012060390211
    Icestage: you can see in the link posted that the two mobile are different in the front screen.
    Gary From Fastcardtech.com online support team: what have u receibed
    Icestage: I receive this one: http://www.fastcardtech.com/goods-7...ortex+A9+1GHz+CPU+3G+Dual+SIM+smartphone.html
    Gary From Fastcardtech.com online support team: black?
    Gary From Fastcardtech.com online support team: shoot me picture..
    The visitor has sent a file: 7154_P_1333141531166.jpg
    Icestage: It's like the one posted right now
    Icestage: If you need a real picture let me know...
    Gary From Fastcardtech.com online support team: so your phone just like https://chatserver.comm100.com/down...ayname=7154_P_1333141531166.jpg&siteId=41884?
    Gary From Fastcardtech.com online support team: https://chatserver.comm100.com/down...layname=7154_P_1333141531166.jpg&siteId=41884
    Icestage: Yes, I receive this one
    Icestage: but I ask for this
    The visitor has sent a file: cekOs7icRyPew.jpg
    Gary From Fastcardtech.com online support team: oh isee
    Icestage: You can see the differencies... I clearly ask availability for the completely white and fastcardtech ensure it with an email of 02/06/2012 20:10 to icestage@libero.it... Now I receive a different one. How can we fix the issue?
    Gary From Fastcardtech.com online support team: what is your idea now
    Icestage: Is available the completely white one?
    Gary From Fastcardtech.com online support team: not
    Gary From Fastcardtech.com online support team: this company never offer this kind of phone
    Gary From Fastcardtech.com online support team: i mean all white
    Gary From Fastcardtech.com online support team: so the picture is not right,,,,
    Gary From Fastcardtech.com online support team: you can ask someone else
    Icestage: ok, but fastcardtech told me something different before to make the order... please read the file attacched
    The visitor has sent a file: mail.pdf
    Icestage: so, i didn't ask to someone else but I asked to "you"... Now you are telling me that it's not available... Considering that I wrote in the order to cancel in case of not availability
    Gary From Fastcardtech.com online support team: sorry But zpo not has this .now..
    Icestage: ok, now we have a problem cause I have a mobile that I clearly specify that I didn't want and you ship anyway. I hope that you understand my situation.
    Gary From Fastcardtech.com online support team: ok ,,,so we will give u discount next time ,OK?..
    Gary From Fastcardtech.com online support team: because ZOPO no all white phones...
    Icestage: Sorry but I'm a saltuary buyer and I don't know when I'll do next order. I prefer to have a refund.
    Gary From Fastcardtech.com online support team: oh
    Gary From Fastcardtech.com online support team: then u have to send back ?
    Gary From Fastcardtech.com online support team: But this phone not
    Gary From Fastcardtech.com online support team: http://2d.zol-img.com.cn/product/83/253/cekOs7icRyPew.jpg
    Icestage: Sorry, I didn't understand... could you explain me better?
    Gary From Fastcardtech.com online support team: i mean this phone not has the front in white coloe
    Gary From Fastcardtech.com online support team: color
    Icestage: yes, it's black..
    Icestage: How pay for bsck shipment?
    Icestage: sorry typing mismatch... How pay for back shipment?
    Gary From Fastcardtech.com online support team: hmmm
    Gary From Fastcardtech.com online support team: i mean this phone not has http://2d.zol-img.com.cn/product/83/253/cekOs7icRyPew.jpg
    Icestage: sorry but maybe we are making confusion...
    Icestage: the phone showed into last link posted by you is the one that I want but that doesn't exist. Right?
    Gary From Fastcardtech.com online support team: yes
    Gary From Fastcardtech.com online support team: so even u send back u can not get the phone like that..
    Icestage: ok, I got it...
    Icestage: another question... If I decide to ship back, how will pay the shipment?
    Gary From Fastcardtech.com online support team: u.
    Icestage: So, just to summarize. You ensured me that a specific mobile exist. I ordered it and I received a different one. I discovered just received that the one that you ensured to be available at the moment doesn't exist. In case of back shipment I have to charge at least 50€ of shipment fee. And it is not possible to have a refund trough paypal. am I right?
    Gary From Fastcardtech.com online support team: But are u sure u want to do that ?
    Gary From Fastcardtech.com online support team: in other stores also not this http://2d.zol-img.com.cn/product/83/253/cekOs7icRyPew.jpg
    Icestage: I understand, for this reason I asked before to order and I wait your positive answer. After I remark that I think is not acceptable to ask me to pay shipback for your error
    Gary From Fastcardtech.com online support team: 3%
    Gary From Fastcardtech.com online support team: discount
    Icestage: Sorry I didn't understand
    Gary From Fastcardtech.com online support team: i mean give u 3
    Gary From Fastcardtech.com online support team: %
    Gary From Fastcardtech.com online support team: discount next time
    Icestage: are you joking?
    Gary From Fastcardtech.com online support team: not ,
    Gary From Fastcardtech.com online support team: I;m serious
    Icestage: ok, I'll post this conversation on all blog I am registered. Keep your discount and your profile
    Gary From Fastcardtech.com online support team: all blog?
    Gary From Fastcardtech.com online support team: so you do not need to send back ,OK?
    Icestage: no I'll not ship back cause it will cost to me something like 40-50€ and considering that I order maximum 200 usd, I'll got 6 USD!!!!
    Icestage: YOU ARE SAYING THAT FOR YOUR MISTAKE I RECEIVE 6USD DISCOUNT...
    Icestage: Please, I post this thing everywhere I can
    Icestage: Just to be honest
    Gary From Fastcardtech.com online support team: not ship back ?
    Gary From Fastcardtech.com online support team: u can use airmail
    Gary From Fastcardtech.com online support team: it is cheap
    Icestage: It is too much expensive
    Icestage: cause it's international shipment
    Icestage: I asked for it in the past and I spent 40€ to ship in USA
    Gary From Fastcardtech.com online support team: use airmail
    Icestage: Again, Trust me, It will cost to much. I already use it. By the way, I don't want to spent money for your error. I prefer to try to buy this mobile here and have a reasonable discount at least to cover shipment expenses
    Gary From Fastcardtech.com online support team: reasonable discount ?
    Gary From Fastcardtech.com online support team: means
    Icestage: I would recover at least what I spent for the shipment cost. About 50 USD.
    Icestage: Over a 200USD it is a 25%
    Icestage: otherwise you can refund at my paypal address
    Gary From Fastcardtech.com online support team: 25%
    Icestage: or a refund of 50USD at my paypal address
    Icestage: cause I understand meaning of 25%
    Gary From Fastcardtech.com online support team: 50USD?
    Gary From Fastcardtech.com online support team: too much
    Icestage: let me kindly know how much quantify your error?
    Gary From Fastcardtech.com online support team: this is not error....
    Gary From Fastcardtech.com online support team: 6USD
    Gary From Fastcardtech.com online support team: ,max
    Icestage: 6 USD doesn't pay time spent here. let's read my post. Bye my Honest pal
    The visitor has left the chat.
    The chat is ended.
     
  2. UncleChicken
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    UncleChicken Member

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  3. Luboo
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    Luboo New Member

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    "Gary From Fastcardtech.com online support team: this company never offer this kind of phone
    Gary From Fastcardtech.com online support team: i mean all white
    Gary From Fastcardtech.com online support team: so the picture is not right,,,,"
    WTF? That is scamming! And he even admited it XD
     
  4. Loonix
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    Loonix Spokenkieker

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    He also confirmed that it was no misstake on their part to send that specificaly unwanted phone...
     
    Zuletzt bearbeitet: 10. Juli 2012
  5. Luboo
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    Luboo New Member

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    Yep, in Europe you could sue them, but when it comes to China... I guess no other chance than threaten them with posting on forums/boards. If they lose too many customers they might be reasonable... still doubt it though ;)