CCTV financial "economic information network" section today specifically concerned about the music as the phone after-sales maintenance services, through visits in Shanghai found that the major maintenance points are faced with the dilemma of accessories off.
Shanghai public Wang said that in August last year, her uncle in the music as the mall to buy a music as a mobile phone, with less than a year, there have been many software failures, the recent volume keys and a problem, but the maintenance point of work Personnel said that no accessories, can not repair, call music as the mall service phone no one answered.
In an interview with reporters, the staff admitted that when the arrival of accessories really do not know, only know that the country's supply has stopped.
Ms. Wang then contacted the Shanghai Consumer Protection Committee, found that the current music as the maintenance point of the phone are facing no m pot of embarrassment.
In fact, when in June this year, there are users found that many Lok TV repair point of sale has been closed down , can not provide after-sales maintenance services.
It is understood that music as the phone after-sales maintenance are third-party outsourcing, and music in the case of funding chain break, the maintenance point can not get the goods can not get the money, naturally can not give music as a good phone.
According to Article 24 of the Consumer Protection Act, consumers may require the mobile phone seller to return or replace the mobile phone directly.